Salesforce Service Cloud
Salesforce’s customer service cloud software as a service establishes the industry standard for call center CRM and customer self-service. With Service Cloud, customers can achieve the ease and functionality needed to maximize the productivity of every agent and deliver customer satisfaction across every channel.
- Deliver consistent service across channels
- Improve Agent Productivity
- Enhance the Customer Experience
Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.
Custom Service Models
Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalized service that goes above and beyond what your competitors can deliver.
Today, customers are flocking to numerous channels — from the traditional, such as phone and email, to the expanding universe of social-media outlets — to voice their opinions about your brand and ask for customer service or advice. Meet customers where they live with broad traditional and social multichannel support through the Salesforce service cloud and watch your customers be amazed.
Time is critical when it comes to customer care. It’s simple; faster support is more satisfying for the customer and saves your company money in the long run. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.
Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.