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Exciting Updates Ahead for Microsoft Dynamics CRM Users

On February 18, 2014, Posted by , In Microsoft Dynamics CRM,Solutions and Services, With 1 Comment

Microsoft Dynamics CRM is set to get even better. Today, Microsoft announced its latest plans for new ways for organizations to engage with customers. These capabilities are expected in the second quarter of 2014.  This new solution brings social listening to every sales, service and marketing professional in an organization.

3 Types of Businesses that Could Benefit from CRM

3 Types of Businesses that Could Benefit from CRM Will CRM (Customer Relationship Management) really transform my business, make all my customers happy and improve profitability? Looking at the claims various CRM vendors make might have you wondering if their claims really hold up. CIO contributor David Taber addressed this…

Team USA Sponsor Uses Microsoft Dynamics CRM

If you have been following the Sochi Winter Olympic games you may have noticed the commercials by team USA sponsor Chobani. The Olympic tie in is a natural fit for the Greek yogurt company. Founder Hamdi Ulukaya wanted to create a yogurt that was healthy and delicious with a nod to…

Investment Firm Harnesses the Power of CRM

Power of CRM Company: Berkshire Partners Location: Boston, MA Founded: 1986 Industry: Capital Markets/Securities Solution: Microsoft Dynamics CRM On-Premises Berkshire Partners has invested in more than 100 middle-market companies, through eight private equity funds with aggregate capital commitments of more than U.S. $11billion. In one year, the firm tracks and…

B2B Sales Professionals Take Heart Because CRM has Your Back

CRM for B2B Sales For a growing B2B sales team, Microsoft Dynamics CRM in the on-premises or cloud version are excellent options. Gartner came out with its Magic Quadrant for Sales Force Automation and compared Dynamics on-premises and cloud versions to other comparable CRM options. Why on-premises? The features of…

Satya Nadella Named as Microsoft’s New CEO

Satya Nadella was announced as the third CEO of Microsoft on February 4, 2014.  Nadella previously held the position of Executive Vice President of Microsoft’s Cloud and Enterprise group.  In light of the transition, Bill Gates will step into the new role as Technological Adviser and John Thompson into the…

Microsoft Values Security Ahead of Data Privacy Day

Data Privacy Day is coming up in the United States on January 28, 2014. Data Privacy Day was enacted to raise awareness and promote data privacy in the online space. It commemorates a 1981 international treaty, Convention 108, pertaining to privacy and data protection. For businesses, who want to remain…

Microsoft Dynamics CRM gets even Better with Parature Acquisition

Two customer focused companies are joining together to deliver amazing customer experiences. On Tuesday, January, 7, 2014 Microsoft Corp., a Datix partner, announced it had reached a definitive agreement to acquire Parature. By joining forces with Parature, a leading provider of cloud-based customer engagement solutions, Microsoft sees CRM users delivering…

Manage Bandwidth Hungry Applications Effectively

Manage Bandwidth Hungry Applications Effectively Can your network handle the amount of data, applications and devices your business uses on a daily basis? ERP, enterprise resource management, can be an extremely bandwidth hungry application. With the proper network monitoring and infrastructure in place your business applications will run efficiently and…

CEOs Share Their Customer Service Musts

Certain characteristics result in excellent customer service. Bob Evans, the CEO of Churchill Downs: “I love people who are just unwilling to stop until it’s right, whatever that is, they don’t stop until it’s right.”  Forbes Contributor, Robert Reiss sat down with Evans and other CEOs to get their view…

When Manufacturers Should Use Epicor CRM or Best of Breed

When Manufacturers Should Use Epicor CRM or Best of Breed Type in CRM (Customer Relationship Management) into Google and you will see more than 91 million search results. Many of those are world class CRM systems. And if you already have Epicor ERP should you use Epicor CRM or one…

Have You Checked Out the Microsoft CRM Customer Center?

I took the chance to look at Microsoft Dynamic CRM’s online customer care center. There are sections for sales, service, marketing and admin roles. The video section is great for easy tips. If you have less than one minute you can view “Two fast ways to get back to your…

Microsoft Dynamics CRM Partners with InsideView

Did you know that with Microsoft Dynamics CRM (2013) you get the powerful sales tool InsideView? Microsoft wants its users to “enable amazing customer experiences.” With the roll-out of Dynamics CRM 2013, Microsoft wanted to up their focus on customer-centricity. InsideView’s tool called Social Insights is available at no additional…

CRM and ERP Integration Accelerate Go Live Time

CRM and ERP Integration Accelerate Go Live Time How will CRM and ERP Integration improve my go live time? When we help our clients implement ERP systems, particularly Epicor ERP, we found they often had existing CRM systems. We used a cloud-based method to create a CRM and ERP connector,…

Why Should I Integrate Microsoft Dynamics CRM or Salesforce with my ERP?

Integrate Microsoft Dynamics or Salesforce CRM with my ERP? Should your business integrate Microsoft Dynamics CRM or Salesforce  with your ERP will allow you to quickly and affordably sync customer and business data between both systems. “CRM by itself is just a tool. Marrying it with ERP data makes it valuable.”…